Shipping and Delivery Policy

Company Name: TDC NET Holding A/S
Last Updated: September 5, 2026

This Shipping and Delivery Policy applies to all orders placed through our online store.

1. Shipping Destinations

We currently ship to addresses within the European Union that are available for selection during checkout.

Please provide a complete and accurate delivery address, including the recipient’s name, street address, house number, postal code, city, and country.

2. Shipping Costs

We offer free standard shipping (€0) on all orders. There is no minimum order value required.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Transit Time

After dispatch, standard delivery normally takes approximately 8–15 business days.

The total estimated delivery time, including order processing, is approximately 9–18 business days.

All delivery times are estimates and cannot be guaranteed. Delivery may take longer because of carrier delays, public holidays, severe weather, customs procedures, incorrect address details, or other circumstances outside our reasonable control.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

When your order has been dispatched, tracking information will be sent to the email address provided during checkout, where available. Tracking information may require several business days to become active.

6. Address Changes

Please review your delivery address carefully before submitting your order.

If you notice an error, contact us as soon as possible at caominhsbcohau2009@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Customers are responsible for providing complete and accurate delivery information. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

7. Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

You may then contact us at caominhsbcohau2009@gmail.com with your name and order number. We will investigate the shipment with the carrier and provide further assistance.

8. Lost or Damaged Parcels

Please inspect your parcel when it arrives.

If the parcel is lost, damaged during transit, or contains an incorrect item, contact us immediately at caominhsbcohau2009@gmail.com. Please include your order number, a description of the problem, and clear photographs of any damage where applicable.

After reviewing the issue, we will provide an appropriate solution in accordance with applicable law.

9. Unsuccessful Delivery

If delivery cannot be completed because no one is available to receive the parcel, the carrier may make another delivery attempt or leave instructions for collection.

If a parcel is returned to us because it was not collected or because the address provided was incorrect or incomplete, please contact us to discuss redelivery or a refund.

10. Customs and Import Charges

Orders delivered within the European Union are not normally subject to additional import duties. If any taxes, duties, or charges apply because of the destination or specific circumstances of the order, they will be handled in accordance with applicable law.

11. Contact Information

For questions concerning shipping or delivery, please contact:

Company Name: TDC NET Holding A/S
Email: caominhsbcohau2009@gmail.com
Registered Address: Teglholmsgade 1, 2450 København SV, Denmark
Company Registration Number (CVR): 42867616