Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at caominhsbcohau2009@gmail.com. The return address will be determined and provided by us after your return request has been reviewed and accepted. Please do not return any products to an address without first contacting us.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at caominhsbcohau2009@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care products (including beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. As described above, the item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at caominhsbcohau2009@gmail.com.